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Managed Service Provider (MSP) – Credit Card Statement

1. Introduction

These Terms of Service (the “Agreement”) govern the use of Managed Service Provider (MSP) services provided by Charlie’s Nerds (“the Provider”). By engaging our services, you agree to abide by these terms. Please read them carefully before proceeding.

2. Services Provided

The Provider offers managed IT services including but not limited to network monitoring, cybersecurity solutions, data backup and recovery, software updates, and technical support.

3. Payment Terms

a. The Client agrees to pay all fees associated with the provided services as outlined in the signed agreement.

b. Payment for services will be made via credit card, and the Client agrees to provide valid credit card information for billing purposes.

c. The Client authorizes the Provider to charge the credit card on file for all fees incurred, including recurring monthly charges and any additional charges for extra services or usage.

d. Invoices will be generated monthly, and charges will be applied to the credit card on file within [number] days of the invoice date.

4. Billing Disputes

a. The Client must notify the Provider of any billing disputes within 7 days of receiving the invoice.

b. In the event of a billing dispute, the Provider will investigate the matter and provide a resolution within a reasonable time frame.

c. Failure to notify the Provider of a billing dispute within the specified time frame will be considered acceptance of the charges.

5. Late Payments

a. Late payments may result in suspension of services until the outstanding balance is settled.

b. A late fee of 50 or 10% of the outstanding balance (whichever is greater) may be applied to overdue invoices.

6. Termination of Services

a. Either party may terminate this Agreement with 30 days written notice to the other party.

b. The Client remains responsible for any outstanding fees incurred up to the date of termination.

7. Confidentiality

a. The Provider agrees to maintain the confidentiality of all Client information, including but not limited to sensitive data and business operations.

b. The Client agrees not to disclose any proprietary information about the Provider’s services or operations.

8. Limitation of Liability

a. The Provider shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided.

b. The total liability of the Provider under this Agreement shall not exceed the total fees paid by the Client for the services rendered.

9. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Florida, without regard to its conflict of law principles.

10. Changes to the Agreement

The Provider reserves the right to modify these Terms of Service at any time. Changes will become effective upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

11. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements and understandings, whether oral or written, relating to the subject matter herein.

12. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at: https://charliesnerds.com/#contact.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.